VA VA ProjectsElite Support Book Discovery Call

Trust & transparency

Your information,
handled with care.

This policy explains what information VA Projects collects, why we use it, and the choices available to you.

Effective 18 July 2026  ·  Last reviewed 18 July 2026

The short version

We use the information you share to respond to your enquiry, deliver requested services, and keep our communications relevant.

We do not sell personal information. We do not add someone to marketing messages simply because they made an enquiry.

01

Information we collect

When you request a discovery call, contact us, or become a client, we may collect your name, business email address, company details, preferred support requirements, and any other information you choose to provide.

Our website may also process limited technical information necessary to keep the website secure and operating reliably, such as standard server logs.

02

How we use your information

  • Responding to questions, discovery-call requests, and service enquiries.
  • Preparing, delivering, and administering requested services.
  • Maintaining reasonable business records, meeting legal obligations, and protecting our systems.

03

Email communications

We send service-related email when you ask us to contact you, request information, book a call, or work with us. This can include enquiry acknowledgements, appointment confirmations, reminders, and client-service communications.

Marketing is opt-in. We send non-essential marketing email only where you have given separate consent. Each marketing email includes a clear way to unsubscribe, and we action unsubscribe requests promptly.

04

Sharing, retention & security

We may use trusted providers for hosting, scheduling, email delivery, and business operations. They may process information only as needed to provide their services to us. We do not sell personal information.

We keep information only for as long as reasonably necessary for the purposes described here, including service delivery, legal obligations, and legitimate business records. We use reasonable technical and organisational measures to protect it.

05

Your choices

You can ask us to update or access your information, request deletion where applicable, or opt out of non-essential email. Contact us and we will respond as required by applicable law.

Contact VA Projects

VA Projects (Pty) Ltd
V&A Waterfront, Cape Town, 8001, South Africa

Email our team →